HR AI Concierge: 24/7 Employee Self-Service
Deploy an intelligent 24/7 employee self-service chatbot that instantly handles leave requests, payslip retrieval, policy lookups, and HR queries. Reduce HR ticket volume by 70% while delivering a consumer-grade employee experience.
Hi Sarah! 👋 How can I help you today?
What's my remaining PTO balance?
You have 12 days of PTO remaining this year. Would you like to submit a leave request?
Yes, I need March 15-19 off
✅ Leave request submitted for March 15-19 (5 days PTO). Sent to your manager John for approval. You'll be notified once approved!
What the AI Concierge Can Do for Your Employees
From instant policy lookups to automated leave workflows, the AI Concierge handles the repetitive HR tasks that consume your team's time.
Leave & PTO Management
Employees check balances, submit requests, and track approvals through natural conversation. The AI validates against policies and routes to managers automatically.
Payslip & Document Retrieval
Instant access to payslips, tax documents (W-2, 1099), benefits statements, and employment verification letters — all through a simple chat request.
Policy & Handbook Queries
Trained on your company's specific policies, the AI answers questions about remote work, dress code, benefits, expense policies, and more with source citations.
Benefits Enrollment Support
Guide employees through open enrollment, explain plan options, compare coverage levels, and answer benefits-related questions year-round.
Onboarding Assistant
New hires get a personalized onboarding companion that guides them through paperwork, introductions, training schedules, and first-week tasks.
Smart Escalation to HR
Complex or sensitive issues are automatically escalated to human HR representatives with full conversation context, ensuring seamless handoffs.
Mobile-First Experience
Full chatbot functionality on iOS and Android. Employees can interact from anywhere — commuting, traveling, or working remotely.
Multi-Language Support
Automatic language detection and response in 20+ languages. Perfect for global organizations with diverse, multilingual workforces.
Enterprise Security
SOC 2 Type II certified. End-to-end encryption, employee authentication, role-based access controls, and configurable data retention policies.
Impact on HR Operations & Employee Experience
Explore Related Features
Employee Self-Service Portal →
Full self-service portal for profile management, document access, and HR workflows.
Leave Management →
Automated PTO tracking, leave policy enforcement, and approval workflows.
360° Performance Appraisals →
AI-generated performance summaries with continuous feedback loops and coaching.
Frequently Asked Questions About the AI Concierge
The AI Concierge handles a wide range of employee queries including: leave balance checks and PTO requests, payslip and tax document retrieval, company policy lookups (remote work, benefits, dress code), benefits enrollment questions, onboarding task guidance, expense report status, time-off approval workflows, and general HR policy questions. It can also escalate complex issues to human HR representatives when needed.
Space HR's AI Concierge is trained on your organization's specific HR policies, employee handbook, benefits documentation, and internal procedures. During setup, you upload your policy documents and the AI indexes them for instant retrieval. The system continuously learns from interactions and can be updated as policies change.
Yes. The AI Concierge is fully accessible via Space HR's mobile app (iOS and Android), web browser, and can be integrated with workplace messaging platforms like Slack and Microsoft Teams. Employees can interact with the chatbot from any device, anywhere, at any time.
The AI Concierge operates within Space HR's SOC 2 Type II certified infrastructure. All conversations are encrypted end-to-end. The chatbot authenticates employees before sharing personal data (payslips, tax documents, benefits info). Role-based access controls ensure employees only see their own information. Conversation logs are retained per your data retention policy.
Yes. Employees can submit leave requests directly through the chatbot by specifying dates and leave type. The AI checks leave balances, validates against company policies (blackout dates, minimum notice periods), and routes the request to the appropriate manager for approval. Managers can also approve or deny requests through the chatbot interface.
The AI Concierge supports multiple languages including English, Spanish, French, German, Mandarin, Hindi, Arabic, and more. It automatically detects the employee's preferred language and responds accordingly, making it ideal for global organizations with diverse workforces.